Extend the life of your fence: maintenance advice and after-sales service.
Regular maintenance and cleaning
Cleaning and maintenance guide
To use
Mild soap and water for best results. Use a soft-bristled brush to effectively get between the holes in the mesh.
To avoid
Avoid abrasive products such as wire brushes or chemical cleaning products, as they will deteriorate your fence more quickly.
Do not use a high pressure cleaner. Too much pressure on the mesh can break the fibers and create significant cracks or tears, requiring replacement of the panels.
Seasonal Checks and Precautions
Doors and hinges
Inspect the door hinges at the start of each season. Apply a DW-40 type lubricant to ensure proper closing and locking.
Hanging objects
Do not hang towels or other items on the fence. Instead, use double hooks (ES-HANGER) for Enfant Sécure pool accessories.
The one meter rule
Any equipment or fixed structure allowing a child to climb and reach your pool must be installed more than one meter from the wall of your fence, as recommended by provincial regulations.
Installation Guides
Are you planning to install your new fence yourself? Here are some resources to help you:
Warranty and Return Policy
Our guarantee
Our commitment (5 years)
For a period of 5 years from the date of purchase, Enfant Sécure undertakes to replace or repair (at its discretion) all or part of the fence that becomes unfit for use due to manufacturing defects or faults.
This covers:
- synthetic mesh fencing,
- aluminum,
- the fence PVC,
- posts
- or any other materials used.
Exclusion: Defects or faults of a cosmetic nature are, however, excluded from the warranty.
Important Exclusions and Limitations
Severe Weather Conditions
Extreme snow accumulation, snow propelled by snow-removal equipment, significant ice buildup whose weight could place excessive pressure against the fence.
Severe Weather Conditions
Extreme snow accumulation, snow propelled by snow-removal equipment, significant ice buildup whose weight could place excessive pressure against the fence.
Natural Disasters
Extreme wind, storm, tornado, or any natural disaster.
Ground Movement
Consequences caused by ground movement, freeze-thaw action, interlocking pavers, or any unstable surfaces.
Non-Abusive Conditions
Damage caused by animals, cuts, or use under abnormal or improper conditions.
Environment
Damage if the fence has been subjected to abnormal concentrations of chemicals, sea salt, or other oxidizing agents, or installed in a non-recommended environment.
Important Exclusions and Limitations
Severe Weather Conditions
Extreme snow accumulation, snow propelled by snow-removal equipment, significant ice buildup whose weight could place excessive pressure against the fence.
Natural Disasters
Extreme wind, storm, tornado, or any natural disaster.
Ground Movement
Consequences caused by ground movement, freeze-thaw action, interlocking pavers, or any unstable surfaces.
Non-Abusive Conditions
Damage caused by animals, cuts, or use under abnormal or improper conditions.
Environment
Damage if the fence has been subjected to abnormal concentrations of chemicals, sea salt, or other oxidizing agents, or installed in a non-recommended environment.
Buyer Responsibilities
Inspection
The original purchaser of the product is solely responsible for the regular inspection of the fence.
Notification
The purchaser must promptly notify Enfant Sécure in writing of any breakage or manufacturing defect in the product as soon as possible.
Non-Transferable
This warranty applies to the original purchaser and is non-transferable.
Our returns policy
Deadline
Before returning an item, you must first contact us to obtain a return authorization within 30 days of the invoice date. Return requests will not be accepted after 30 days or more following the invoice date of your order.
Condition
All returned items must be in their original packaging.
Credit
A credit will be issued only after inspection and approval by Enfant Sécure.
Applicable fees
Return Fees
Returns are subject to a 30% restocking and handling fee, which will be charged on all returned products.
Shipping Costs
The customer is responsible for return shipping costs.
Refused Orders
Orders refused at the time of delivery will not be refunded.
